wheelchair minibus, private ambulance, special needs transport, Southend, Essex

Access Anyone Ltd. 3 Woodside Parade, Woodside, Leigh On Sea, Essex, SS9 4SS Tel:01702524584 Fax:01702527168

Access Anyone Ltd.

01702 524584

Patient Transport Service - Customer satisfaction audit

Did you receive a call prior to your journey to:
Confirm pick up times?	Yes No
Clarify your mobility requirements?	Yes No
Clarify your address and destination?	Yes No

Did the transport arrive on time?	Yes No
Did you arrive at your destination on time?	Yes No
Did the transport fit your needs?	Yes No
Was the crew helpful, polite, professional?	Yes No
Was the vehicle clean?	Yes No
Did you feel safe on your journey?	Yes No
Did the crew assist you at your destination?	Yes No
Would you recommend us to family and friends?	Yes No

Overall, how would you rate the service you received from us? 1 being very poor 10 being excellent
1 2 3 4 5 6 7 8 9 10

Did we:

*fail* to meet your expectation
*meet* your expectations
*exceed* your expectations
Is there anything you would like to suggest so we can improve our service to you?

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